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Debt collection company

Debt collection

Every debtor handled, every promise recorded

pliurpk artificial intelligence talks to debtors, records promises, sends reminders, and hands your team only the cases that truly need a human.

Outbound callsPromise journalAutomatic remindersRecordings and transcripts

The situation

What a debt collection company faces

Agents spend most of their time on those who will not pay anyway, while the real cases get no attention.

  • Agents call for hours those who have no intention to pay
  • Promises like "I will pay on Friday" are forgotten — there is no system to track them
  • After hours nobody answers, yet debtors call exactly then
  • Every conversation has to be logged by hand — time and errors
  • Training a new agent takes weeks

Benefit

What this gives your company

Artificial intelligence does the repetitive work, and people work where their judgement is truly valuable.

−60 %empty callsAI filters out unreachable debtors and those who do not intend to pay
24/7constant contactCalls in the evening and at weekends too
100 %promises recordedEvery promise with a date and amount — automatically
one placescript controlChange once — it applies to all agents immediately

Process

How it works

From a debt case to a human decision — without manual mediation.

Upload a debt caseAI callsRecords a promise or a refusalReminders sent automaticallyHuman handles only complex cases

Costs

What it saves

The numbers a consistent automatic contact gives your company.

−60 %empty callsless wasted time
20 hrsper weeksaved for the team
3×more contactsper working day
0 €extra headcountno new employees

Technology

How a call reaches the artificial intelligence

The call travels through your number's SIP channel into the pliurpk engine, is turned into text, processed and returned as voice. You hear an ordinary phone conversation.

DID numberYour numberThe client calls a normal number
SIP channelThe voice bridgeThe call goes over SIP to the engine
SpeechRecognised at onceIn real time, no waiting
VoiceA natural replyIn the language you choose

Number

The most important part: the number needs SIP access

For the call to reach the artificial intelligence, the number must have SIP access. That is the only real technical condition — and I sort it out with you.

  • If you have a SIP trunk or a virtual number — I connect it in minutes
  • If the number is an ordinary one, for example Telia, without SIP — it can be ported to kalbu.lt, where you get the SIP credentials
  • If porting is not possible — another provider with SIP is chosen, including SIP trunk or DND solutions
  • If you want a brand-new number — I prepare a new DID number that works immediately
  • You only give consent and the latest invoice — I handle the porting, credentials and tests

Setup

Launch in five steps

Each step is short, and I prepare the first working version within a few days.

Prepare the SIP numberCollect the knowledge baseWrite the scenarioTest together with youLaunch and monitor

Demo version

Try it before you pay — everything runs in demo mode

There is a demo version: the dashboard, the phone, the voices and the accounting work with no sign-up and no charge. Try it yourself, then decide.

  • Dashboard in demo mode
  • Phone in the browser
  • Voice gallery
  • Accounting without sign-up

Reservations

Bookings and the active card

In development: the system will show free slots, take the booking and create an active card that both you and your client will see through a secure link.

📅Free slotsThe client will pick a time; the system will prevent two bookings at once
🗂️Active cardStatus, history and documents in one place
🔗Client linkA secure password-free link to their card
🔔RemindersBefore the visit — by e-mail, later by SMS

Estimate

Estimate, approval and invoice

In development: the estimate will go to the client, they will approve it with one tap, the work will start and when it is done Books will issue the invoice.

Estimate to the clientApprove via the linkWork startsProgress updatesBooks invoiceJournal event

Integrations

I connect to what you already use

The artificial intelligence does not work in isolation — it exchanges data with your systems.

CRMClients and casesFrom your system
CalendarBookingIn development
EmailThe same baseAnswers by email too
Website chatThe same engineConsistent answers
NotificationsWebhooksTo your systems at once
InterfaceREST APIData where it is needed

Security

Data, recordings and control

The solution runs within European data protection rules, and every call can be replayed.

  • Data is stored in the European Union
  • Role-based access — only what is needed is visible
  • Every call has a recording and a transcript
  • Compliance with data protection requirements
  • Automatic data deletion is available when the term ends

Protection

Unwanted calls and senders — blocked

You add the numbers and e-mail addresses you do not want. The AI will not answer them and will not process their messages.

  • Call blocking by number
  • E-mail sender blocking
  • Reason and list
  • Works across all channels at once

Demo

Listen to how such a call sounds

An outbound call example and a live demo phone — you can try everything yourself.

Listen to a sample call

RECEPTION
CLINIC
BILLING
SUPPORT

The call recording and the text transcript stay in your account.

Campaigns

Outbound calls and scheduled e-mails

You create a campaign: a list, a topic and instructions. The system calls at the set time or sends the e-mail on schedule, and the result appears in the report.

☎Scheduled callsOne list, one script, automatic execution
✉Scheduled e-mailsA time-based queue, personalised text
📋Lists up to 2,000Phone numbers or e-mail addresses
📈ResultsWho answered, who was unreachable, who replied by e-mail

Free accounting

Books — a free accounting program, always free

Books is the most modern AI-powered accounting system: tell it what needs doing and it does everything — invoices, expenses, reports. You never pay for it.

Always €0Never paidNo plan, no term
AI does itYou tell — it actsInvoices, expenses, PDF
AutomaticAccounting logicInvoices and reports by themselves
IntegratedWith your callsThe same account and data

E-mail

Email AI — automatic e-mails and their handling

The same engine answers incoming e-mails: it detects the topic, replies in the client language, attaches documents and hands complex ones to you. Outgoing e-mails are sent by campaigns and reminders.

📥Incoming e-mailsDetects the question and answers automatically
🌐Same languageReplies in the language the client wrote in
📎DocumentsInvoices, contracts and PDFs attached
🤝Human handoffComplex cases go to you

Chat

Chat AI — smart chat on your website

One chat window is placed on your website. It answers from the same knowledge base as voice and e-mail, captures contacts, takes bookings and hands the conversation to you.

💬One windowPlaced on any website with one snippet
🧠Same baseVoice, e-mail and chat — one base
📝Captures contactsEnquiries and bookings straight to you
🔀HandoffA human takes complex chats

Pricing

Transparent plans with no fine print

You pay for the minutes you actually use. For the first two months all plans get a fifty per cent discount.

€12Start80 minutes
€19Studio200 minutes
€49Plus550 minutes
€99Scale1200 minutes

Team

Who built it and who is accountable

The solution is built and backed by Aurimas and a top-level engineering team working across six countries.

AurimasAurius International LtdUnited Kingdom
6 countriesTeam coverageAustralia, China, Lithuania, Singapore, United Kingdom, United States
A–ZOperators and engineersFrom idea to support
For LithuaniaAdapted for the marketLithuanian language and local practice

Access

Team members and their permissions

You connect up to ten team members to the account and give each a role: administrator, operator, viewer or accountant.

AdministratorFull controlSettings, team, billing
OperatorDaily workCalls, campaigns, knowledge
ViewerView onlySee but not change
AccountantAccountingBooks and invoices

Control

You are in charge, not the system

The solution is transparent: you can replay, correct and stop it at any time.

  • Every call can be replayed and read
  • Change answers in one place — it changes for everyone
  • No long-term contracts — stop whenever you want
  • A monthly fee with no hidden charges
  • If an answer is wrong — I fix it the same day

Offer

First two months −50 % and a free start

For the first two months all services get a fifty per cent discount. I prepare the foundation for free.

−50 %First 2 monthsAll services. Code PASIULYMAS50
€0PreparationNumber, knowledge base, scenario, tests
No riskMonthly feeNo long-term contracts
Right awayFirst callA working version in days

Conversation

What a company owner would really ask

Straight questions and straight answers before making a decision.

The company director asksWill the AI understand Lithuanian if a person speaks with an accent or dialect?
Aurimas answers · Aurius International Ltd

Yes. The speech engine recognises Lithuanian, Russian and English, and the model is tuned for phone conversation, not written text. If it misses something, it asks again rather than guessing.

The company director asksHow do you make sure the AI will not promise something it is not allowed to?
Aurimas answers · Aurius International Ltd

Every agent has a clear script and a knowledge base it cannot go beyond. It cannot invent an amount or accept an agreement that is not in the rules. You can replay the whole conversation — there is both a recording and a transcript.

The company director asksIs this legal under data protection requirements?
Aurimas answers · Aurius International Ltd

The solution operates within the European data protection framework: data is stored in the EU, conversations are recorded, access is restricted. The debtor is informed that they are talking to artificial intelligence. I align the legal details with you before launch.

The company director asksHow long does implementation take and do I need to change my CRM?
Aurimas answers · Aurius International Ltd

Launch takes a few days. You do not need to change your CRM: you can hand over cases as a file or via an API, and promises come back into your system. I prepare the first version for free.

Start

Begin with free preparation

Write to me — I will prepare the numbers, the script and the knowledge base, and show you a live call for your case.

First two months −50 % on all services
Code

Enter the code and the discount applies automatically — the first 2 months on all services.

Bonus: free onboarding preparation

Before you start — I prepare the whole foundation: numbers, knowledge base, scenarios, tests. A smooth start from day one, with no extra work for your people.

Aurimas · Aurius International Ltd (United Kingdom)

Team A–Z — operators and engineers across six countries: Australia · China · Lithuania · Singapore · United Kingdom · United States.

Product screens

Tap the image to enlarge

Call log with recordings and transcripts
Call log with recordings and transcripts
Analytics: call volume, night share, time saved
Analytics: call volume, night share, time saved
Voice gallery — choose how your assistant sounds
Voice gallery — choose how your assistant sounds

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